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Service is affected by a suspected cable cut at SMW5 Seg4 FP2, FP3 and FP - (Marseille <> Singapore)
Update(s):
Date: 2021-03-22 09:25:18 UTC Fiber cut repair work completed.
Date: 2021-03-19 09:15:31 UTC Update from our provider:
Confirmed with our cable ship and crew team that they are already at the fault site at sea and repair is ongoing.
The target restoration date (ETR) remains same so far as 20th of March, 2021.
Date: 2021-03-17 13:27:19 UTC Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
Their new target date to complete restoration (ETR) is 20th of March, 2021.
Date: 2021-03-15 13:42:35 UTC Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
Their new target to complete restoration (ETR) is 21st of March, 2021.
Date: 2021-03-09 13:05:58 UTC Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
The new target to complete restoration (ETR) is 19th of March, 2021.
Date: 2021-03-08 08:47:29 UTC Restoration team should depart and arrive at sea/fault ground tomorrow, on the 9th of March.
ETR is still 14th of March, 2021
Date: 2021-02-26 08:28:41 UTC We are waiting for the next update from our provider.
Right now ETR is still 14th of March, 2021
Date: 2021-02-24 10:23:19 UTC Restoration timeline as well as ETR has changed due to securing of permit from local government/port authority.
New ETR : 14th of March, 2021.
Date: 2021-02-23 11:03:00 UTC In the meantime we managed to bring back online some capacity by other means.
Link capacity is back to nominal and there should be no more impact on traffic between Europe and APAC.
We will continue to keep you updated on the restoration team's efforts.
Date: 2021-02-23 08:41:18 UTC Restoration team should be on site around the 6th of March to begin the splicing operations.
ETR is still 10th of March, 2021
Date: 2021-02-22 08:13:27 UTC Cable fault has been identified and located in Egypt.
Initial target completion date (ETR) is 10th of March, 2021.
Date: 2021-02-19 07:12:16 UTC Incident is still ongoing, we are waiting for an update from our provider.
Date: 2021-02-18 12:47:25 UTC Investigation is still ongoing with the cable provider.
Date: 2021-02-18 03:06:11 UTC The provider team has engaged our cable partner provider and still performing joint investigation and isolation.
Date: 2021-02-17 10:21:29 UTC Our partner TELSTRA has escalated their subsea cable provider to get more information on the ongoing incident.
We will provide an ETR as soon as we get one.
Date: 2021-02-17 02:26:24 UTC Provider advised that service is affected by suspected cable cut at SMW5 Seg4 FP2, FP3 and FP4, ETA still unavailable at this writing.
Date: 2021-02-16 21:48:31 UTC Our support team has engaged our partner provider and still performing joint investigation and isolation.
Date: 2021-02-16 19:38:13 UTC Both link are down yet