OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
Backbone MRS <> SIN
Incident
Report for Network & Infrastructure
Resolved
Service is affected by a suspected cable cut at SMW5 Seg4 FP2, FP3 and FP - (Marseille <> Singapore)
Update(s):
Date: 2021-03-22 09:25:18 UTC
Fiber cut repair work completed.
Date: 2021-03-19 09:15:31 UTC
Update from our provider:
Confirmed with our cable ship and crew team that they are already at the fault site at sea and repair is ongoing.
The target restoration date (ETR) remains same so far as 20th of March, 2021.
Date: 2021-03-17 13:27:19 UTC
Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
Their new target date to complete restoration (ETR) is 20th of March, 2021.
Date: 2021-03-15 13:42:35 UTC
Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
Their new target to complete restoration (ETR) is 21st of March, 2021.
Date: 2021-03-09 13:05:58 UTC
Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
The new target to complete restoration (ETR) is 19th of March, 2021.
Date: 2021-03-08 08:47:29 UTC
Restoration team should depart and arrive at sea/fault ground tomorrow, on the 9th of March.
ETR is still 14th of March, 2021
Date: 2021-02-26 08:28:41 UTC
We are waiting for the next update from our provider.
Right now ETR is still 14th of March, 2021
Date: 2021-02-24 10:23:19 UTC
Restoration timeline as well as ETR has changed due to securing of permit from local government/port authority.
New ETR : 14th of March, 2021.
Date: 2021-02-23 11:03:00 UTC
In the meantime we managed to bring back online some capacity by other means.
Link capacity is back to nominal and there should be no more impact on traffic between Europe and APAC.
We will continue to keep you updated on the restoration team's efforts.
Date: 2021-02-23 08:41:18 UTC
Restoration team should be on site around the 6th of March to begin the splicing operations.
ETR is still 10th of March, 2021
Date: 2021-02-22 08:13:27 UTC
Cable fault has been identified and located in Egypt.
Initial target completion date (ETR) is 10th of March, 2021.
Date: 2021-02-19 07:12:16 UTC
Incident is still ongoing, we are waiting for an update from our provider.
Date: 2021-02-18 12:47:25 UTC
Investigation is still ongoing with the cable provider.
Date: 2021-02-18 03:06:11 UTC
The provider team has engaged our cable partner provider and still performing joint investigation and isolation.
Date: 2021-02-17 10:21:29 UTC
Our partner TELSTRA has escalated their subsea cable provider to get more information on the ongoing incident.
We will provide an ETR as soon as we get one.
Date: 2021-02-17 02:26:24 UTC
Provider advised that service is affected by suspected cable cut at SMW5 Seg4 FP2, FP3 and FP4, ETA still unavailable at this writing.
Date: 2021-02-16 21:48:31 UTC
Our support team has engaged our partner provider and still performing joint investigation and isolation.
Date: 2021-02-16 19:38:13 UTC
Both link are down yet
Update(s):
Date: 2021-03-22 09:25:18 UTC
Fiber cut repair work completed.
Date: 2021-03-19 09:15:31 UTC
Update from our provider:
Confirmed with our cable ship and crew team that they are already at the fault site at sea and repair is ongoing.
The target restoration date (ETR) remains same so far as 20th of March, 2021.
Date: 2021-03-17 13:27:19 UTC
Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
Their new target date to complete restoration (ETR) is 20th of March, 2021.
Date: 2021-03-15 13:42:35 UTC
Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
Their new target to complete restoration (ETR) is 21st of March, 2021.
Date: 2021-03-09 13:05:58 UTC
Due to bad weather condition, the restoration team now targets to depart and arrive at sea/fault ground on 15th of March to recover cable and perform splicing.
The new target to complete restoration (ETR) is 19th of March, 2021.
Date: 2021-03-08 08:47:29 UTC
Restoration team should depart and arrive at sea/fault ground tomorrow, on the 9th of March.
ETR is still 14th of March, 2021
Date: 2021-02-26 08:28:41 UTC
We are waiting for the next update from our provider.
Right now ETR is still 14th of March, 2021
Date: 2021-02-24 10:23:19 UTC
Restoration timeline as well as ETR has changed due to securing of permit from local government/port authority.
New ETR : 14th of March, 2021.
Date: 2021-02-23 11:03:00 UTC
In the meantime we managed to bring back online some capacity by other means.
Link capacity is back to nominal and there should be no more impact on traffic between Europe and APAC.
We will continue to keep you updated on the restoration team's efforts.
Date: 2021-02-23 08:41:18 UTC
Restoration team should be on site around the 6th of March to begin the splicing operations.
ETR is still 10th of March, 2021
Date: 2021-02-22 08:13:27 UTC
Cable fault has been identified and located in Egypt.
Initial target completion date (ETR) is 10th of March, 2021.
Date: 2021-02-19 07:12:16 UTC
Incident is still ongoing, we are waiting for an update from our provider.
Date: 2021-02-18 12:47:25 UTC
Investigation is still ongoing with the cable provider.
Date: 2021-02-18 03:06:11 UTC
The provider team has engaged our cable partner provider and still performing joint investigation and isolation.
Date: 2021-02-17 10:21:29 UTC
Our partner TELSTRA has escalated their subsea cable provider to get more information on the ongoing incident.
We will provide an ETR as soon as we get one.
Date: 2021-02-17 02:26:24 UTC
Provider advised that service is affected by suspected cable cut at SMW5 Seg4 FP2, FP3 and FP4, ETA still unavailable at this writing.
Date: 2021-02-16 21:48:31 UTC
Our support team has engaged our partner provider and still performing joint investigation and isolation.
Date: 2021-02-16 19:38:13 UTC
Both link are down yet