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FS#49107 — Backbone MRS <> SIN

Attached to Project— Network and racks
Incident
Backbone APAC
In progress
70%
Service is affected by a suspected cable cut at SMW5 Seg4 FP2, FP3 and FP - (Marseille <> Singapore)
Comment by OVH - Tuesday, 16 February 2021, 20:38PM

Both link are down yet


Comment by OVH - Tuesday, 16 February 2021, 22:48PM

Our support team has engaged our partner provider and still performing joint investigation and isolation.


Comment by OVH - Wednesday, 17 February 2021, 03:26AM

Provider advised that service is affected by suspected cable cut at SMW5 Seg4 FP2, FP3 and FP4, ETA still unavailable at this writing.


Comment by OVH - Wednesday, 17 February 2021, 11:21AM

Our partner TELSTRA has escalated their subsea cable provider to get more information on the ongoing incident.
We will provide an ETR as soon as we get one.


Comment by OVH - Thursday, 18 February 2021, 04:06AM

The provider team has engaged our cable partner provider and still performing joint investigation and isolation.


Comment by OVH - Thursday, 18 February 2021, 13:47PM

Investigation is still ongoing with the cable provider.


Comment by OVH - Friday, 19 February 2021, 08:12AM

Incident is still ongoing, we are waiting for an update from our provider.


Comment by OVH - Monday, 22 February 2021, 09:13AM

Cable fault has been identified and located in Egypt.
Initial target completion date (ETR) is 10th of March, 2021.


Comment by OVH - Tuesday, 23 February 2021, 09:41AM

Restoration team should be on site around the 6th of March to begin the splicing operations.
ETR is still 10th of March, 2021


Comment by OVH - Tuesday, 23 February 2021, 12:03PM

In the meantime we managed to bring back online some capacity by other means.
Link capacity is back to nominal and there should be no more impact on traffic between Europe and APAC.

We will continue to keep you updated on the restoration team's efforts.


Comment by OVH - Wednesday, 24 February 2021, 11:23AM

Restoration timeline as well as ETR has changed due to securing of permit from local government/port authority.
New ETR : 14th of March, 2021.


Comment by OVH - Friday, 26 February 2021, 09:28AM

We are waiting for the next update from our provider.
Right now ETR is still 14th of March, 2021