OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
filerz.144 @ cluster023
Incident Report for Web Cloud
Resolved
Dear Customers,

Please note the minor incident on : filerz.144 on cluster023

Following all the necessary information.

Start time: Wed Nov 18 2020 02:30:00 AM Europe/Paris
Severity level : Minor
User impact : Slowdowns observed on some hosted websites
Technical impact (DC/geographical area) : GRA
Root cause : Unknown
Scope of impact : All offers using this filerz on cluster023
Time resolution : Unknown ETA
Current status : open
On-going actions : Sync with storage team to improve performance
Workaround : NA

Thank you for your understanding

OVHcloud Technical team

Update(s):

Date: 2020-11-24 03:32:48 UTC
End of incident on Monday Nov 23th 2020 12:00 Europe/Paris

Date: 2020-11-23 11:02:31 UTC
Slowdowns are still occur on this filerz, we check for another cause.

Date: 2020-11-19 14:25:37 UTC
To avoid an overcharge we have deactivate restoration ftp on this filerz, they could always be done manually through a ftp explorer https://docs.ovh.com/fr/hosting/restauration-ftp-filezilla-espace-client/#etape-1-definir-le-logiciel-ou-linterface-a-utiliser

Date: 2020-11-19 10:27:08 UTC
Slowdowns are still occur on this filerz, we check for another cause.

Date: 2020-11-18 13:08:39 UTC
We have found the root cause
Posted Nov 18, 2020 - 11:55 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).