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FS#47747 — filerz.144 @ cluster023

Attached to Project— Web Hosting / CloudDB
Incident
Cluster023
CLOSED
100%
Dear Customers,

Please note the minor incident on : filerz.144 on cluster023

Following all the necessary information.

Start time: Wed Nov 18 2020 02:30:00 AM Europe/Paris
Severity level : Minor
User impact : Slowdowns observed on some hosted websites
Technical impact (DC/geographical area) : GRA
Root cause : Unknown
Scope of impact : All offers using this filerz on cluster023
Time resolution : Unknown ETA
Current status : open
On-going actions : Sync with storage team to improve performance
Workaround : NA

Thank you for your understanding

OVHcloud Technical team
Date:  Tuesday, 24 November 2020, 04:30AM
Reason for closing:  Done
Additional comments about closing:  End of incident on Monday Nov 23th 2020 12:00 Europe/Paris
Comment by OVH - Wednesday, 18 November 2020, 14:08PM

We have found the root cause


Comment by OVH - Thursday, 19 November 2020, 11:27AM

Slowdowns are still occur on this filerz, we check for another cause.


Comment by OVH - Thursday, 19 November 2020, 15:25PM

To avoid an overcharge we have deactivate restoration ftp on this filerz, they could always be done manually through a ftp explorer https://docs.ovh.com/fr/hosting/restauration-ftp-filezilla-espace-client/#etape-1-definir-le-logiciel-ou-linterface-a-utiliser


Comment by OVH - Monday, 23 November 2020, 12:02PM

Slowdowns are still occur on this filerz, we check for another cause.