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FS#47344 — cluster003 / filerz916

Attached to Project— Web Hosting / CloudDB
Incident
Cluster003 (240plan)
CLOSED
100%
Dear Customers,

Please note the incident on storage equipment filerz916

Following all the necessary information.

Start time: Tuesday Oct 22 2020 11:30 Europe/Paris
Severity level : medium
User impact : Slowdowns observed on some hosted websites
Technical impact (DC/geographical area) : GRA2


Thank you for your understanding

OVHcloud Technical team
Date:  Monday, 26 October 2020, 12:20PM
Reason for closing:  Done
Additional comments about closing:  The situation is back to normal.
Comment by OVH - Thursday, 22 October 2020, 15:20PM

We have identified a hardware problem. We will replace it as soon as possible.
Once the hardware is replaced, latency times and access difficulties will be reduced. However, this will create new latencies while we integrate the new disk into the disk set.


Comment by OVH - Thursday, 22 October 2020, 18:13PM

The disk has been changed


Comment by OVH - Thursday, 22 October 2020, 20:11PM

Unexpected performance issues are occuring, we are investigating.


Comment by OVH - Thursday, 22 October 2020, 20:57PM

Performance issues seem to be under control for the moment, we are monitoring the situation closely.