We observed slowness on the filerz169, filerz216, filerz201.
We are actively working to resolve the problem.
Following all the necessary information.
Start time: Friday July 24 2020 10:00:00 AM UTC+2 (Europe/Paris)
Severity level : low
User impact : Service Degraded
Update(s):
Date: 2020-07-29 09:43:16 UTC The hardware problem on filerz216 has been solved.
Latencies on the filerz169 and filerz201 have been reduced to a minimum and therefore no longer generate any impact.
Date: 2020-07-24 15:13:33 UTC We found a hardware problem on the filerz216. This one has been changed. The server needs to integrate the new disks for optimal performance. This will take 4-5 days.
The Filerz169 is subject of latency. We must intervene to reduce this latency. The time for the filerz169 to be fully operational is 10 days.
Date: 2020-07-24 12:49:15 UTC We have taken actions that have significantly reduced the latency of the filerz.
We continued to work actively on resolving these issues.
Posted Jul 24, 2020 - 08:49 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).