OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Cluster026 /filerz169 - filerz216 - filerz201
Incident Report for Web Cloud
Resolved
Dear customers,

We observed slowness on the filerz169, filerz216, filerz201.
We are actively working to resolve the problem.

Following all the necessary information.

Start time: Friday July 24 2020 10:00:00 AM UTC+2 (Europe/Paris)
Severity level : low
User impact : Service Degraded

Update(s):

Date: 2020-07-29 09:43:16 UTC
The hardware problem on filerz216 has been solved.

Latencies on the filerz169 and filerz201 have been reduced to a minimum and therefore no longer generate any impact.

Date: 2020-07-24 15:13:33 UTC
We found a hardware problem on the filerz216. This one has been changed. The server needs to integrate the new disks for optimal performance. This will take 4-5 days.

The Filerz169 is subject of latency. We must intervene to reduce this latency. The time for the filerz169 to be fully operational is 10 days.

Date: 2020-07-24 12:49:15 UTC
We have taken actions that have significantly reduced the latency of the filerz.
We continued to work actively on resolving these issues.
Posted Jul 24, 2020 - 08:49 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).