OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
Canadian order funnel & manager & API
Incident
Report for Customer Service
Resolved
Hello,
We detected that a part of the Canadian information system is unreachable.
Our team are currently investigating the issue.
Impacted services:
- Canadian Order funnel
- Canadian Manager: management of all services located in RBX, GRA, SBG, FRA, LON, WAW
- European Manager: management of all services located in BHS, SYN, SYD
- Canadian Manager: management of Cloud & Dedicated server impacted
- Canadian API: management of all services located in RBX, GRA, SBG, FRA, LON, WAW
- European API: management of all services located in BHS, SYN, SYD
- Canadian API: management of Cloud & Dedicated server impacted
Update(s):
Date: 2020-07-01 18:16:28 UTC
Situation update at 20:15 UTC+2:
Traffic restored as of 20:08 UTC+2, all services reports correctly now.
Date: 2020-07-01 17:17:23 UTC
Situation update at 19:15 UTC+2:
Our monitoring detected the same issue than earlier in the day.
Our teams are looking at the issue.
Date: 2020-07-01 13:14:31 UTC
Situation update at 15:12 UTC+2:
Traffic restored as of 15:07 UTC+2, all services reports correctly now.
Date: 2020-07-01 12:45:55 UTC
Situation update at 14:45 UTC+2:
Root-cause has been identified, our information system is impacted by this task: http://travaux.ovh.net/?do=details&id=45462
We will keep you posted on the resolution.
We detected that a part of the Canadian information system is unreachable.
Our team are currently investigating the issue.
Impacted services:
- Canadian Order funnel
- Canadian Manager: management of all services located in RBX, GRA, SBG, FRA, LON, WAW
- European Manager: management of all services located in BHS, SYN, SYD
- Canadian Manager: management of Cloud & Dedicated server impacted
- Canadian API: management of all services located in RBX, GRA, SBG, FRA, LON, WAW
- European API: management of all services located in BHS, SYN, SYD
- Canadian API: management of Cloud & Dedicated server impacted
Update(s):
Date: 2020-07-01 18:16:28 UTC
Situation update at 20:15 UTC+2:
Traffic restored as of 20:08 UTC+2, all services reports correctly now.
Date: 2020-07-01 17:17:23 UTC
Situation update at 19:15 UTC+2:
Our monitoring detected the same issue than earlier in the day.
Our teams are looking at the issue.
Date: 2020-07-01 13:14:31 UTC
Situation update at 15:12 UTC+2:
Traffic restored as of 15:07 UTC+2, all services reports correctly now.
Date: 2020-07-01 12:45:55 UTC
Situation update at 14:45 UTC+2:
Root-cause has been identified, our information system is impacted by this task: http://travaux.ovh.net/?do=details&id=45462
We will keep you posted on the resolution.
This incident affected: Corporate websites || Corporate websites.