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FS#45459 — Canadian order funnel & manager & API

Attached to Project— Corporate Website
Incident
Backend / Core
CLOSED
100%
Hello,
We detected that a part of the Canadian information system is unreachable.
Our team are currently investigating the issue.

Impacted services:
- Canadian Order funnel
- Canadian Manager: management of all services located in RBX, GRA, SBG, FRA, LON, WAW
- European Manager: management of all services located in BHS, SYN, SYD
- Canadian Manager: management of Cloud & Dedicated server impacted
- Canadian API: management of all services located in RBX, GRA, SBG, FRA, LON, WAW
- European API: management of all services located in BHS, SYN, SYD
- Canadian API: management of Cloud & Dedicated server impacted
Date:  Wednesday, 01 July 2020, 20:16PM
Reason for closing:  Done
Comment by OVH - Wednesday, 01 July 2020, 14:45PM

Situation update at 14:45 UTC+2:
Root-cause has been identified, our information system is impacted by this task: http://travaux.ovh.net/?do=details&id=45462
We will keep you posted on the resolution.


Comment by OVH - Wednesday, 01 July 2020, 15:14PM

Situation update at 15:12 UTC+2:
Traffic restored as of 15:07 UTC+2, all services reports correctly now.


Comment by OVH - Wednesday, 01 July 2020, 19:17PM

Situation update at 19:15 UTC+2:
Our monitoring detected the same issue than earlier in the day.
Our teams are looking at the issue.


Comment by OVH - Wednesday, 01 July 2020, 20:16PM

Situation update at 20:15 UTC+2:
Traffic restored as of 20:08 UTC+2, all services reports correctly now.