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FS#45306 — Cluster028 - Filerz786

Attached to Project— Web Hosting / CloudDB
Incident
Cluster028
CLOSED
100%
Dear customers,

You may encounter some problems with hosting on cluster 028 (filerz786).

Following all the necessary information.

Start time: Wednesday June 24 2020 11:00 AM UTC+2 (Europe/Paris)
Severity level : medium
User impact : Service Degraded
Date:  Friday, 31 July 2020, 14:26PM
Reason for closing:  Done
Comment by OVH - Wednesday, 24 June 2020, 17:04PM

We reduced impact on this filerz, more improvement coming soon.

Some disturbance could happen, we keep this task open while they are not solved.


Comment by OVH - Thursday, 25 June 2020, 10:24AM

We reduce ours improvements work on this filer for the day to not impact performance during the day.


Comment by OVH - Thursday, 25 June 2020, 13:22PM

Ftp restoration are currently delayed but our snap can always being access by FTP :
https://docs.ovh.com/fr/hosting/restauration-ftp-filezilla-espace-client/


Comment by OVH - Thursday, 25 June 2020, 15:20PM

The filerz is currently stabilized, we keep monitor him closely


Comment by OVH - Friday, 26 June 2020, 11:48AM

We've identified a root cause on this filerz, we need to perform a few operations upstream.

These can have a slight impact on performance.

We continue to perform additional corrective actions in order to limit as much as possible the impact on current and future operations.


Comment by OVH - Tuesday, 30 June 2020, 10:15AM

We keep monitoring and performing operations to limit the impact on that filerz.