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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
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Exchange Private 2016
Incident Report for Web Cloud
Resolved
Bonjour,

Des machines de l'offre Exchange Private 2016 rencontrent des déconnexions réseaux aléatoires.
private-bp319**-1
private-da4588**-1
private-dp2085**-1
private-es28**-1
private-fl611**-1
private-hc902**-1
private-vc1066**-2
private-vy293**-1


L'équipe Private Cloud analyse le problème.

Exchange Team.

==

Hello,
Some servers from the Exchange Private 2016 offer are getting network disconnection randomly (flapping):
private-bp319**-1
private-da4588**-1
private-dp2085**-1
private-es28**-1
private-fl611**-1
private-hc902**-1
private-vc1066**-2
private-vy293**-1

The Private Cloud team is debugging the issue.

Exchange team

Update(s):

Date: 2020-06-20 15:31:36 UTC
All private servers are up and running.

Date: 2020-06-20 15:29:07 UTC
private-da4588**-1 is up and running.

Date: 2020-06-20 15:19:51 UTC
private-da4588**-1 moved to an healthy pcc host, OS is booting.

Date: 2020-06-20 15:10:36 UTC
Remove snapshot just finished on private-da4588**-1
We're checking the status of the server.


Date: 2020-06-20 14:41:35 UTC
private-da4588**-1 is still in backuping state, which is freezing the OS.

Others private services are UP and running.

Date: 2020-06-20 13:03:14 UTC
After investigation on the PCC host, we need to exclude the host from the cluster.

Here are the servers we've moved to Healthy PCC host
private-bp319**-1 => shutdown, migrated to another host, restarted
private-es28**-1 => shutdown, migrated to another host, restarted
private-fl611**-1 => shutdown, migrated to another host, restarted
private-vy293**-1 => shutdown, migrated to another host, restarted
private-hc902**-1 => shutdown, migrated to another host, restarted
private-vc1066**-2 => shutdown, migrated to another host, restarted
private-dp2085**-1 => shutdown, migrated to another host, restarted

Exchange services are restarting on these servers. We are following the status.

private-da4588**-1 is in backuping state.
Posted Jun 20, 2020 - 12:21 UTC
This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).