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FS#45175 — [cluster024] cloudweb slowness

Attached to Project— Web Hosting / CloudDB
Incident
Cluster024
CLOSED
100%
Dear customers,

We are experiencing request slowness on few cloudweb instances.

Investigations are on going.

Following all the necessary information.

Start time: Monday Jun 15 2020 00:00:00 PM UTC+2 (Europe/Paris)
Severity level : high
User impact : Service slowness
Technical impact (DC/geographical area) : GRA1 / cluster024

Date:  Friday, 19 June 2020, 10:50AM
Reason for closing:  Done
Additional comments about closing:  We have spotted the network equipments that cause these slowness and fixed them. The situation is back to normal since Thursday afternoon.
Comment by OVH - Thursday, 18 June 2020, 11:10AM

We are still investigating the issue, it happens irregularly on our cloudweb instances.