OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
proxysql18, clouddb026.sql020
Incident Report for Web Cloud
Resolved
Le serveur physique qui héberge les VM proxysql18 et clouddb026.sql020 ne réponds plus. Intervention en cours en datacentre.

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The physical server hosting the VM proxysql18 and clouddb026.sql020 is down. An intervention in datacentre is in progress.

Update(s):

Date: 2020-06-07 13:32:17 UTC
Both VM are UP and running. The services are fine.

Date: 2020-06-07 13:23:04 UTC
CPU are changed. The server is starting for tests. Then it will be put back to its place.

Date: 2020-06-07 13:04:26 UTC
The CPU is being changed.

Date: 2020-06-07 12:52:28 UTC
The host is down again. The VM couldn't have been moved.
Intervention in progress (changing CPU or moving the disks on another server)…

Date: 2020-06-07 12:47:48 UTC
An hardware failure on a CPU is responsible of the crash. The VM are now UP and running, but the problem can occur again. This is why we're moving the VM on another host.
This intervention is transparent and will be done in about 1 hour.

Date: 2020-06-07 12:38:39 UTC
Servers are now UP and running. Services are OK.

Date: 2020-06-07 12:20:24 UTC
Impact:
- For clouddb026.sql020: CloudDB instances hosted here are down.
- For proxysql18: If you're using the correct configuration to contact your SharedSQL (a host like your_database.mysql.db), you'll be fine. If not, your website can not contact your SharedSQL, but you can fix that changing your configuration with the correct one.

13:54 CEST: Alert triggered.
14:07 CEST: The intervention in datacentre is starting.
Posted Jun 07, 2020 - 12:13 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).