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FS#44972 — proxysql18, clouddb026.sql020

Attached to Project— Web Hosting / CloudDB
Incident
GRA / Private SQL
CLOSED
100%
Le serveur physique qui héberge les VM proxysql18 et clouddb026.sql020 ne réponds plus. Intervention en cours en datacentre.

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The physical server hosting the VM proxysql18 and clouddb026.sql020 is down. An intervention in datacentre is in progress.
Date:  Sunday, 07 June 2020, 15:32PM
Reason for closing:  Done
Comment by OVH - Sunday, 07 June 2020, 14:20PM

Impact:
- For clouddb026.sql020: CloudDB instances hosted here are down.
- For proxysql18: If you're using the correct configuration to contact your SharedSQL (a host like your_database.mysql.db), you'll be fine. If not, your website can not contact your SharedSQL, but you can fix that changing your configuration with the correct one.

13:54 CEST: Alert triggered.
14:07 CEST: The intervention in datacentre is starting.


Comment by OVH - Sunday, 07 June 2020, 14:38PM

Servers are now UP and running. Services are OK.


Comment by OVH - Sunday, 07 June 2020, 14:47PM

An hardware failure on a CPU is responsible of the crash. The VM are now UP and running, but the problem can occur again. This is why we're moving the VM on another host.
This intervention is transparent and will be done in about 1 hour.


Comment by OVH - Sunday, 07 June 2020, 14:52PM

The host is down again. The VM couldn't have been moved.
Intervention in progress (changing CPU or moving the disks on another server)…


Comment by OVH - Sunday, 07 June 2020, 15:04PM

The CPU is being changed.


Comment by OVH - Sunday, 07 June 2020, 15:23PM

CPU are changed. The server is starting for tests. Then it will be put back to its place.


Comment by OVH - Sunday, 07 June 2020, 15:32PM

Both VM are UP and running. The services are fine.