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FS#44946 — Outgoing SSL/TLS

Attached to Project— Web Hosting / CloudDB
Maintenance
All web clusters
CLOSED
100%
#FR#
#ENGLISH BELOW#
Chers clients,

Vous pouvez rencontrer des soucis pour contacter certains services externes utilisant une chaîne de certification Comodo expirée pour les connexions SSL/TLS
L'erreur suivante peut apparaître dans vos logs :
SSL operation failed with code 1. OpenSSL Error messages:error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Les hébergements avec une version PHP <= 7.3 sont impactés (Cloudweb exclu)
Un correctif pour contourner ce souci sur les hébergements mutualisés est en cours de déploiement


#EN#
Dear customers,

You may encounter some problems with reaching external services exposing an expired Comodo intermediate certificate.
The following error may appear in your logs :
SSL operation failed with code 1. OpenSSL Error messages:error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed


Impacted runtimes : php <= 7.3 for shared hosting offers, cloudweb is not impacted
A workaround is being deployed on shared hosting infrastructure

Following all the necessary information.

Incident Start time: Saturday May 30 12:38 PM UTC+2 (Europe/Paris)
Maintenance End date : Friday Jun 05 08:00 PM UTC+2 (Europe/Paris)
Severity level : low
User impact : Service Degraded
Date:  Monday, 08 June 2020, 10:00AM
Reason for closing:  Done
Comment by OVH - Monday, 08 June 2020, 10:00AM

Expired root certificate has been removed