rssLink RSS for all categories
 
icon_red
icon_green
icon_green
icon_red
icon_red
icon_green
icon_green
icon_red
icon_red
icon_red
icon_blue
icon_green
icon_green
icon_orange
icon_green
icon_blue
icon_green
icon_red
icon_red
icon_red
icon_green
icon_orange
icon_green
icon_red
icon_orange
icon_green
icon_green
icon_green
icon_green
icon_green
icon_blue
icon_green
icon_red
 

FS#44705 — mysql / GRA2

Attached to Project— Web Hosting / CloudDB
Incident
GRA / All clusters
CLOSED
100%
Dear customers,

Since last Friday, some mysql connexions problems or resolutions problems could be encountered on GRA2 clusters. Impact is located on website using old database hostname format (mysql5-xxx).
We are working on it.

To enable the connexions between your website and your database you could change your database host by the new hostname "yourdatabaselogin.mysql.db". You could find it on your OVH's panel.

Following all the necessary information.

Start time: Friday May 22 2020
Severity level : medium
User impact : Service Degraded
Technical impact (DC/geographical area) : GRA2

Root cause: since P19 migration to GRA, we regularly clean some unused code and infrastructure part. Last week, an operation to clean DNS entries was started. Unfortunately, we mistakenly activated a part of the script, developped to clean old mysql hostnames. As it has not been planned yet, it shouldn't have happened. It's not mandatory yet, but you can already use the new hostname, as explained in the migration documentation (https://www.ovh.co.uk/webhosting-migration/); the new hostname is visible on your OVHCloud panel, in database section of your hosting.




Date:  Monday, 25 May 2020, 12:28PM
Reason for closing:  Done
Additional comments about closing:  DNS entries are up to date on every clusters, all impacted websites can now reach their database.
Comment by OVH - Monday, 25 May 2020, 10:13AM

We found a DNS resolution issue, we are looking to find the cause.


Comment by OVH - Monday, 25 May 2020, 10:26AM

There's missing old DNS entries on Web servers to reach Mysql servers. We found why these entries are missing, and working to fix them.


Comment by OVH - Monday, 25 May 2020, 10:38AM

Propagation of DNS entries is in progress.