OVHcloud Private Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
tete-119
Incident Report for Hosted Private Cloud
Resolved
Dear customers,

Our systems detected an incident on storage unit tete-119. The datastore hosted on this cluster are unavailable.
We are working on it.

Incident start: 2020-02-01 8:48 am UTC
Incident end: 2020-02-01 9:01 am UTC
Impacted datastores:
pcc-000359
pcc-000362
pcc-000363
pcc-000364
pcc-001227

Thank you for your understanding,
OVHcloud technical team.

Update(s):

Date: 2020-02-02 00:27:59 UTC
All migrations done.

Date: 2020-02-01 22:53:56 UTC
Copy done for :
pcc-000359
pcc-000363

In progress :
pcc-000362
pcc-000364
pcc-001227


Date: 2020-02-01 21:51:12 UTC
Copy done for :
pcc-000359
pcc-000363

In progress :
pcc-000362

We still have trouble to mount the data of the pools:
pcc-000364
pcc-001227

Date: 2020-02-01 20:32:25 UTC
Copy in progress for the pools below:
pcc-000359
pcc-000362
pcc-000363

We still have trouble to mount the data of the pools:
pcc-000364
pcc-001227

Date: 2020-02-01 19:01:33 UTC
We successfully mounted the disk on another storage unit. We are moving the data to other datastores.

Date: 2020-02-01 17:40:44 UTC
We are trying to remount the data.

Date: 2020-02-01 16:23:20 UTC
We are still moving the disks.

Date: 2020-02-01 15:52:37 UTC
All the VMs are down, we are moving the disks.

Date: 2020-02-01 15:22:46 UTC
We are shutting down the virtual machines to avoid data corruption.

Date: 2020-02-01 14:43:00 UTC
The storage unit restarts too many time, we are not able to move the data other storage units.
We are going to physically move the disks to another cluster. The data will be not available during this time.

We will keep you informed.

Date: 2020-02-01 11:20:49 UTC
We are moving the data to other storage units.

Date: 2020-02-01 10:39:01 UTC
New incident detected on 2020-02-01 at 10:31 am UTC. The datastores are unreachable.
Posted Feb 01, 2020 - 09:01 UTC
This incident affected: VMware Private Cloud || RBX (Compute).