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FS#42721 — tete-119

Attached to Project— Dedicated Cloud
Incident
Rbx2a
CLOSED
100%
Dear customers,

Our systems detected an incident on storage unit tete-119. The datastore hosted on this cluster are unavailable.
We are working on it.

Incident start: 2020-02-01 8:48 am UTC
Incident end: 2020-02-01 9:01 am UTC
Impacted datastores:
pcc-000359
pcc-000362
pcc-000363
pcc-000364
pcc-001227

Thank you for your understanding,
OVHcloud technical team.
Date:  Sunday, 02 February 2020, 01:25AM
Reason for closing:  Done
Additional comments about closing:  All migrations done.
Comment by OVH - Saturday, 01 February 2020, 11:39AM

New incident detected on 2020-02-01 at 10:31 am UTC. The datastores are unreachable.


Comment by OVH - Saturday, 01 February 2020, 12:20PM

We are moving the data to other storage units.


Comment by OVH - Saturday, 01 February 2020, 15:43PM

The storage unit restarts too many time, we are not able to move the data other storage units.
We are going to physically move the disks to another cluster. The data will be not available during this time.

We will keep you informed.


Comment by OVH - Saturday, 01 February 2020, 16:22PM

We are shutting down the virtual machines to avoid data corruption.


Comment by OVH - Saturday, 01 February 2020, 16:52PM

All the VMs are down, we are moving the disks.


Comment by OVH - Saturday, 01 February 2020, 17:23PM

We are still moving the disks.


Comment by OVH - Saturday, 01 February 2020, 18:40PM

We are trying to remount the data.


Comment by OVH - Saturday, 01 February 2020, 20:01PM

We successfully mounted the disk on another storage unit. We are moving the data to other datastores.


Comment by OVH - Saturday, 01 February 2020, 21:32PM

Copy in progress for the pools below:
pcc-000359
pcc-000362
pcc-000363

We still have trouble to mount the data of the pools:
pcc-000364
pcc-001227


Comment by OVH - Saturday, 01 February 2020, 22:51PM

Copy done for :
pcc-000359
pcc-000363

In progress :
pcc-000362

We still have trouble to mount the data of the pools:
pcc-000364
pcc-001227


Comment by OVH - Saturday, 01 February 2020, 23:53PM

Copy done for :
pcc-000359
pcc-000363

In progress :
pcc-000362
pcc-000364
pcc-001227