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FS#42449 — SSL certificates operations

Attached to Project— Web Hosting / CloudDB
Incident
GRA / All clusters
CLOSED
100%
Dear customers,

Our SSL robots can have some delay to deliver new SSL certificates.
Worst delay is 24hour late.

New SSL activation, and regeneration are concerned.

We are working to understand the issue and restore a normal delay (max 30 minutes in normal case)

Start time: Sunday JAN 12 2019 16:00:00 UTC+2 (Europe/Paris)
Severity level : Low
User impact : Delay to deliver operations on SSL
Technical impact (DC/geographical area) : GRA
Time resolution :
Current status : Todo

Thank you for your understanding.
We will keep you informed.

OVH Technical team
Date:  Monday, 13 January 2020, 17:53PM
Reason for closing:  Done
Comment by OVH - Monday, 13 January 2020, 16:51PM

Cluster 013 & cluster029 was fixed.


Comment by OVH - Monday, 13 January 2020, 17:31PM

Cluster 021 & cluster027 was fixed.


Comment by OVH - Monday, 13 January 2020, 17:48PM

All other clusters fixed :

- cluster026
- cluster020
- cluster014
- cluster010
- cluster023
- cluster015
- cluster011
- cluster003
- cluster006
- cluster028
- cluster005
- cluster017
- cluster002
- cluster007
- cluster012
- cluster024
- cluster022
- cluster025
- cluster016


Comment by OVH - Monday, 13 January 2020, 17:53PM

All tasks are now applied. Issue is over.

We working to fix permanently the root cause.