OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Espace client / Manager
Incident Report for Customer Service
Resolved
Bonjour,
Un incident sur une partie de l'espace client empêche l'affichage des services télécom, mais aussi certaines parties de l'espace client facturation.
Nos équipes interviennent.

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Hello,
An incident is ongoing on telecom manager service listing, and some part of billing manager.
We are investigating.

Update(s):

Date: 2019-11-22 16:38:00 UTC
Total impact have been identified: 8026 customers.
All customers with problems have been fixed. First manager connection might have a faulty cache: a quick refresh in the 30 seconds should solve the problem completely.

Sorry for the inconvenience.

Date: 2019-11-22 14:58:05 UTC
Accounts are being identified, and fix is currently being applied.

Date: 2019-11-22 08:20:42 UTC
We still have some issue on API and manager for specific accounts.

Our teams are investigating, we will get back to you as soon as possible.

Date: 2019-11-21 16:21:13 UTC
L'incident a été identifié et la résolution est en cours.

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Incident has been identified and the fix is in progress.
Posted Nov 21, 2019 - 15:33 UTC
This incident affected: Control panel & API || Control panel (EU, CA).