Bonjour,
Un incident sur une partie de l'espace client empêche l'affichage des services télécom, mais aussi certaines parties de l'espace client facturation.
Nos équipes interviennent.
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Hello,
An incident is ongoing on telecom manager service listing, and some part of billing manager.
We are investigating.
Update(s):
Date: 2019-11-22 16:38:00 UTC Total impact have been identified: 8026 customers.
All customers with problems have been fixed. First manager connection might have a faulty cache: a quick refresh in the 30 seconds should solve the problem completely.
Sorry for the inconvenience.
Date: 2019-11-22 14:58:05 UTC Accounts are being identified, and fix is currently being applied.
Date: 2019-11-22 08:20:42 UTC We still have some issue on API and manager for specific accounts.
Our teams are investigating, we will get back to you as soon as possible.
Date: 2019-11-21 16:21:13 UTC L'incident a été identifié et la résolution est en cours.
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Incident has been identified and the fix is in progress.
Posted Nov 21, 2019 - 15:33 UTC
This incident affected: Control panel & API || Control panel (EU, CA).