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FS#41617 — Espace client / Manager

Attached to Project— Manager
Incident
manager v6
CLOSED
100%
Bonjour,
Un incident sur une partie de l'espace client empêche l'affichage des services télécom, mais aussi certaines parties de l'espace client facturation.
Nos équipes interviennent.

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Hello,
An incident is ongoing on telecom manager service listing, and some part of billing manager.
We are investigating.
Date:  Monday, 25 November 2019, 12:20PM
Reason for closing:  
Comment by OVH - Thursday, 21 November 2019, 17:21PM

L'incident a été identifié et la résolution est en cours.

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Incident has been identified and the fix is in progress.


Comment by OVH - Friday, 22 November 2019, 09:20AM

We still have some issue on API and manager for specific accounts.

Our teams are investigating, we will get back to you as soon as possible.


Comment by OVH - Friday, 22 November 2019, 15:58PM

Accounts are being identified, and fix is currently being applied.


Comment by OVH - Friday, 22 November 2019, 17:38PM

Total impact have been identified: 8026 customers.
All customers with problems have been fixed. First manager connection might have a faulty cache: a quick refresh in the 30 seconds should solve the problem completely.

Sorry for the inconvenience.