OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Service installations stucked
Incident Report for Web Cloud
Resolved
Dear customers,

We are experiencing troubles on some Hosting installation on the Cluster 'cluster028'. We are investigating the trouble to fix the root cause.

Start time: between Friday evening (around 19h UTC+2 (Europe/Paris)) and this morning (9h UTC+2)
Severity level: intermediate, as most installations are OK, only a handful are KO
User impact: service not deployed yet for impacted customers, none whatsoever for the others
Technical impact: new service installation
Time resolution: -
Current status: ongoing

Thank you for your understanding.
We will keep you informed, and are working to resolve this issue.

OVH Technical team

Update(s):

Date: 2019-10-28 13:43:19 UTC
All installations are now fixed and delivered

Date: 2019-10-28 11:22:32 UTC
Delay is now off.
98% of new hosting installations are now done.

We have always around 50 hosting stucked because of a bug during the installation.
We are fixing it.

Date: 2019-10-28 10:31:34 UTC
Fix is now apply. Our robots installs account in queue.

Delay should be resolved on 12h30 FR time

Date: 2019-10-28 10:22:33 UTC
The installation trouble is due to a problem with a misconfigured server in the infrastructure side. Relevant teams are still digging to fix the root cause.
Posted Oct 28, 2019 - 09:13 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).