We are experiencing troubles on some Hosting installation on the Cluster 'cluster028'. We are investigating the trouble to fix the root cause.
Start time: between Friday evening (around 19h UTC+2 (Europe/Paris)) and this morning (9h UTC+2)
Severity level: intermediate, as most installations are OK, only a handful are KO
User impact: service not deployed yet for impacted customers, none whatsoever for the others
Technical impact: new service installation
Time resolution: -
Current status: ongoing
Thank you for your understanding.
We will keep you informed, and are working to resolve this issue.
OVH Technical team
Update(s):
Date: 2019-10-28 13:43:19 UTC All installations are now fixed and delivered
Date: 2019-10-28 11:22:32 UTC Delay is now off.
98% of new hosting installations are now done.
We have always around 50 hosting stucked because of a bug during the installation.
We are fixing it.
Date: 2019-10-28 10:31:34 UTC Fix is now apply. Our robots installs account in queue.
Delay should be resolved on 12h30 FR time
Date: 2019-10-28 10:22:33 UTC The installation trouble is due to a problem with a misconfigured server in the infrastructure side. Relevant teams are still digging to fix the root cause.
Posted Oct 28, 2019 - 09:13 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).