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FS#41002 — European services management of Canadian customers

Attached to Project— Sites web corporate
Incident
Backend / Core
CLOSED
100%
Hello,

Canadian customers with European services can't list or manage their services since yesterday 11:00am UTC+2.
Our teams are investigating.

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Bonjour,
Nos clients canadiens ne peuvent plus lister ou gérer leur services Européen depuis l'API ou l'espace client depuis hier 11:00 UTC+2.
Nos équipes interviennent.
Date:  Friday, 18 October 2019, 11:05AM
Reason for closing:  Done
Comment by OVH - Friday, 18 October 2019, 11:04AM

One of our internal component was failing, we found the root-cause and fixed the issue.
Traffic is now back online and Canadian customer can manage their European services.
Sorry for the inconvenience.

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Un composant interne était en défaut, nous l'avons isolé, et réparé le soucis.
Le trafic est dorénevant rétabli, les clients Canadiens peuvent de nouveau gérer leurs services Européens.
Désolé pour le dérangement.