OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Cluster 005
Incident Report for Web Cloud
Resolved
Dear customers,

We inform you that you may face high access time to websites hosted on cluster 005 (720), we investigate the origin.


Following all the necessary information.

Start time: Tue Aug 30 2019 09:30:00 UTC+2 (Europe/Paris)
Severity level : Intermediate
User impact : service degraded
Technical impact (DC/geographical area) : GRA / cluster 005
Root cause : Investigating
Time resolution :
Current status : Ongoing

Thank you for your understanding.
We will keep you informed.

OVH Technical team

Update(s):

Date: 2019-08-30 13:17:48 UTC
Some databases hostnames weren't resolved correctly which slows access to websites using those DBs

End time: Tue Aug 30 2019 15:00:00 UTC+2 (Europe/Paris)
Root cause : databases hostname resolution
Current status : Fixed
Posted Aug 30, 2019 - 11:17 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).