We inform you that you may face high access time to websites hosted on cluster 005 (720), we investigate the origin.
Following all the necessary information.
Start time: Tue Aug 30 2019 09:30:00 UTC+2 (Europe/Paris)
Severity level : Intermediate
User impact : service degraded
Technical impact (DC/geographical area) : GRA / cluster 005
Root cause : Investigating
Time resolution :
Current status : Ongoing
Thank you for your understanding.
We will keep you informed.
OVH Technical team
Update(s):
Date: 2019-08-30 13:17:48 UTC Some databases hostnames weren't resolved correctly which slows access to websites using those DBs
End time: Tue Aug 30 2019 15:00:00 UTC+2 (Europe/Paris)
Root cause : databases hostname resolution
Current status : Fixed
Posted Aug 30, 2019 - 11:17 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).