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FS#40317 — Cluster 005

Attached to Project— Web Hosting / CloudDB
Incident
Cluster005 (720plan)
CLOSED
100%
Dear customers,

We inform you that you may face high access time to websites hosted on cluster 005 (720), we investigate the origin.


Following all the necessary information.

Start time: Tue Aug 30 2019 09:30:00 UTC+2 (Europe/Paris)
Severity level : Intermediate
User impact : service degraded
Technical impact (DC/geographical area) : GRA / cluster 005
Root cause : Investigating
Time resolution :
Current status : Ongoing

Thank you for your understanding.
We will keep you informed.

OVH Technical team
Date:  Friday, 30 August 2019, 15:17PM
Reason for closing:  Done
Comment by OVH - Friday, 30 August 2019, 15:17PM

Some databases hostnames weren't resolved correctly which slows access to websites using those DBs

End time: Tue Aug 30 2019 15:00:00 UTC+2 (Europe/Paris)
Root cause : databases hostname resolution
Current status : Fixed