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FS#38796 — filerz152

Attached to Project— Web Hosting / CloudDB
Incident
Cluster026
CLOSED
100%
Nous constatons des perturbations sur le service.
Nos équipes interviennent.

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We noticed issues on the service.
Our teams are working on it.
Date:  Saturday, 08 June 2019, 19:57PM
Reason for closing:  Done
Comment by OVH - Tuesday, 04 June 2019, 18:09PM

Nous isolons le filerz le temps de redémarrer les service.

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In order to restart the services we are isolating the filerz.


Comment by OVH - Tuesday, 04 June 2019, 19:15PM

le souci de stabilité persiste, nous somme en train d'analyser la couche network.

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We are check with the network team.


Comment by OVH - Tuesday, 04 June 2019, 19:43PM

On a pu identifier un vRouter a l'origine de l'instabilité, une maintenance est sur cet equipement.

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We identified the root cause, a maintenance is ongoing on the network equipement


Comment by OVH - Tuesday, 04 June 2019, 19:50PM

Le service est rétabli.

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Service is up and running.


Comment by OVH - Wednesday, 05 June 2019, 10:27AM

De nouvelles perturbations sont constatées.
Nous intervenons.

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Further disruptions are noted.
We intervene.


Comment by OVH - Wednesday, 05 June 2019, 11:49AM

Nous sommes toujours en cours d'investigation avec les équipes réseau.

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We are still investigating with network teams.


Comment by OVH - Wednesday, 05 June 2019, 11:54AM

Nous remontons actuellement la piste d’un problème côté réseau entre le vRouter et le filerZ.
Nos équipes travaillent actuellement à la résolution de cet incident.

- -

We’re working on a possible issue between the vRouter and the filerZ.
Our teams are currently working to solve the issue.


Comment by OVH - Wednesday, 05 June 2019, 15:38PM

La résolution d'un problème logiciel a permis de rétablir les performance.

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A software fix has restablished the performances.


Comment by OVH - Saturday, 08 June 2019, 15:22PM

Des ralentissements sont remontés, nous intervenons.


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We are getting reports of disruptions, we are on it.