OVHcloud Network Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Ashburn <> Beauharnois
Incident Report for Network & Infrastructure
Resolved
Description: Les liaisons entre Ashburn(ASH) et Beauharnois(BHS) sont coupées, nous contactons le fournisseur pour une résolution rapide
Impact: Une augmentation de latence de 30 ms maximum peut être observée pour les utilisateurs accédant au DC BHS depuis la côté Ouest et le SUD des US
ETA: Aucun



Description: Links between Ashburn(ASH) and Beauharnois(BHS) are down, we are checking with provider for a quick resolution
Impact: Latency for clients from south and West USA client accessing BHS can be increased with 30 ms
ETA None

Update(s):

Date: 2019-05-26 12:29:07 UTC
All our circuits are back online.

Date: 2019-05-26 12:26:38 UTC
Current Update: Crews are hands off. We are waiting on PSEG to get back to site to pull down NJ-B40.

Date: 2019-05-26 10:28:13 UTC
Current Update: Crews are still hanging the NJ-2 Splice enclosure back up into telecom space.

Date: 2019-05-26 06:10:31 UTC
Update from our provider:
Current Update: We have a slight correction of information. One side of the NJ-2 is completely pulled and spliced. Crews are now starting to prep the other side which will take a few hours. Once our crew finishes prep work and begins splicing we should see services start to restore. The projection is that if all goes well we should be totally spliced up on the NJ-2 in 6-7 hours. On the NJ-B40 cable also involved in this issue, our crews have the cable pulled. Unfortunately the power company did not pull the cable down from power row before they left site. We are trying to get the reengaged on this holiday weekend to get this process working now. Will keep you updated.

Date: 2019-05-26 01:35:47 UTC
Update from our provider:

Current Update: We still have at minimum 6 hours out as the power company is still on the site working on getting their customers rerouted and restored. Our OSP is standing by, waiting to start working on our cable.

Date: 2019-05-25 19:31:58 UTC
Update from our provider:

Current Update: We have been informed by the power company that it will take between 8 to 10 hours till we will be able to begin work on restoring services. They need to replace the power and a transformer first and restore their lines before we can begin.

Date: 2019-05-25 19:13:38 UTC
Update from our provider:

Current Update: We have located our cables on fire due to a transformer on Rte 3 in Clifton NJ. This is affecting two 432 cables at that location. Our fiber repair crews are working on getting to the location with new cable. Unfortunately we will not be able to access the area until we get the all clear from both the fire department and the power company. We have reached out to the power company and keeping in touch with them to get updates on their repairs.

Date: 2019-05-25 17:26:37 UTC
Provider is working on this case
Posted May 25, 2019 - 16:11 UTC