rssLink RSS for all categories
 
icon_blue
icon_green
icon_green
icon_red
icon_red
icon_green
icon_green
icon_orange
icon_red
icon_red
icon_green
icon_green
icon_green
icon_orange
icon_green
icon_red
icon_green
icon_green
icon_red
icon_green
icon_green
icon_red
icon_green
icon_green
icon_orange
icon_blue
icon_green
icon_blue
icon_green
icon_blue
icon_red
icon_green
 

FS#37790 — Bases de données internes / Tunnel de commande - Espace client facturation

Attached to Project— Sites web corporate
Incident
Backend / Core
CLOSED
100%
FR: Un ralentissement sur une base de donnée de facturation a été détecté, cela peut avoir un impact sur les tunnels de commande ainsi que l'espace client, section facturation.
Nous cherchons une solution pour résoudre le soucis.

EN: Some slowness on a billing database has been detected, it may impact order funnel and billing manager.
We are looking for a solution to this issue.
Date:  Friday, 29 March 2019, 12:57PM
Reason for closing:  Done
Additional comments about closing:  Issue resolved, all systems behaving correctly.
Comment by OVH - Friday, 29 March 2019, 10:58AM

FR: le paiement des commandes est également impacté.

EN: we are also experiencing issues on order payment.


Comment by OVH - Friday, 29 March 2019, 13:18PM

FR: le paiement des commandes dans les différents tunnels n'est plus impacté.
La traitement des commandes a repris normalement, le volume des commandes accumulées peut engendrer un retard de livraison le temps que l'ensemble soit traité.

EN: the payment of orders in the various funnels is no longer impacted.
Order processing has resumed normally, the volume of accumulated orders may cause a delay in delivery while the whole lot is being fully processed.