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FS#37252 — Order validation / delivery

Attached to Project— Sites web corporate
Incident
Backend / Core
CLOSED
100%
We have identified an issue regarding Order validation and delivery. Orders paid between 12:35 UTC+1 and 15:00 UTC+1 are impacted and can experience:

- services not delivered while they are marked as delivered
- customer balances not correctly updated

We are working on resolving the issue.
Date:  Saturday, 02 March 2019, 15:18PM
Reason for closing:  Done
Additional comments about closing:  All stacked invoices from yesterday have been properly processed.
Comment by OVH - Friday, 01 March 2019, 17:21PM

We were able to safely restart the delivery process on the Canadian Information System.


Comment by OVH - Friday, 01 March 2019, 17:29PM

We were able to safely restart the delivery process on the European Information System.


Comment by OVH - Friday, 01 March 2019, 21:15PM

Orders for automatic or manual renew, or debt payments are well processed.
However, we still encounter delivery problems on service creation orders, the root cause has been identified and fixed.

After identifying these, we will restart the impacted orders


Comment by OVH - Friday, 01 March 2019, 23:17PM

All orders are now being delivered.
The invoicing chain is now fully operational.
Invoice production has resumed.

We are now waiting for the completion of the tasks being processed to close the incident.