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FS#37165 — SharedSQL on cluster sql020/sql021, Gravelines

Attached to Project— Web Hosting / CloudDB
Incident
GRA / Shared SQL
CLOSED
100%
Nous rencontrons un problème sur le serveur sharedsql006.sql020, à Gravelines. Investigation en cours.

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We encounter a problem on sharedsql006.sql020, in Gravelines. Investigation in progress.
Date:  Tuesday, 05 March 2019, 06:37AM
Reason for closing:  Done
Comment by OVH - Wednesday, 27 February 2019, 06:06AM

Nous avons du éteindre temporairement sharedsql005.sql020, seconde VM sur le même host que sharedsql006.sql020.

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We should have temporarily switch-off sharedsql005.sql020, the second VM hosted on the same server as sharedsql006.sql020.


Comment by OVH - Wednesday, 27 February 2019, 06:08AM

sharedsql006.sql020 est démarrée. Démarrage et vérification des services en cours...

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sharedsql006.sql020 is UP. Starting and checking services...


Comment by OVH - Wednesday, 27 February 2019, 06:10AM

sharedsql005.sql020 est démarrée. Démarrage et vérification des services en cours...

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sharedsql005.sql020 is UP. Starting and checking services...


Comment by OVH - Wednesday, 27 February 2019, 06:25AM

Les services sont OK sur les 2 serveurs. Cette tâche reste ouverte dans la mesure où le diagnostique sur la root cause reste en cours.

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Services are OK on both servers. This issue stay opened, as the diagnostic of the root cause is still in progress.


Comment by OVH - Wednesday, 27 February 2019, 07:17AM

sharedsql006.sql020 est retombée.

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sharedsql006.sql020 is down again.


Comment by OVH - Wednesday, 27 February 2019, 07:27AM

La migration à froid de la VM est en cours. Rétablissement du service estimé à 08:20.

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Cold migration of the VM is ongoing. Expected ETA: 08:20.


Comment by OVH - Wednesday, 27 February 2019, 08:19AM

sharedsql006.sql020 est démarrée, les services sont OK.

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sharedsql006.sql020 is UP. Services are OK.


Comment by OVH - Thursday, 28 February 2019, 14:04PM

Même problème sur sharedsql013.sql020 et sharedsql014.sql020. Les serveurs rebootent.

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Same problem on sharedsql013.sql020 and sharedsql014.sql020. Les serveurs rebootent.


Comment by OVH - Thursday, 28 February 2019, 14:09PM

Les services sont OK sur les 2 serveurs. Les investigations sont toujours en cours.

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Services are UP and running on both servers. Investigations are still in progress.


Comment by OVH - Thursday, 28 February 2019, 15:07PM

Le probleme est identifié, une fuite memoire du kernel, le nouveau kernel est deja deployé, mais il faut redemarrer les hosts physiques.
Nous allons proceder au redemarrage hosts suivants, une coupure de quelques minutes est à prévoir:

sharedsql003.sql020.gra.hosting.ovh.net
sharedsql004.sql020.gra.hosting.ovh.net
sharedsql006.sql021.gra.hosting.ovh.net
sharedsql007.sql020.gra.hosting.ovh.net
sharedsql007.sql021.gra.hosting.ovh.net
sharedsql008.sql020.gra.hosting.ovh.net
sharedsql009.sql020.gra.hosting.ovh.net
sharedsql011.sql020.gra.hosting.ovh.net
sharedsql015.sql020.gra.hosting.ovh.net
sharedsql016.sql020.gra.hosting.ovh.net
sharedsql017.sql020.gra.hosting.ovh.net
sharedsql018.sql020.gra.hosting.ovh.net
sharedsql018.sql021.gra.hosting.ovh.net
sharedsql019.sql021.gra.hosting.ovh.net
sharedsql020.sql020.gra.hosting.ovh.net
sharedsql021.sql020.gra.hosting.ovh.net