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FS#30306 — BHS<>NWK (EAST)

Attached to Project— Reseau Internet et Baies
Incident
Backbone US
CLOSED
100%
We have an issue with a Controller card on an amplifier site on this link.
OSC does not come up after an automatic system reset of the card.

We are checking.
Date:  Thursday, 08 March 2018, 07:51AM
Reason for closing:  Done
Additional comments about closing:  No new incident, this issue is now closed
Comment by OVH - Tuesday, 06 March 2018, 12:08PM

We soft-reset the controller card who have the issue


Comment by OVH - Tuesday, 06 March 2018, 12:48PM

Soft reset does not fix the issue.
We will do a switch over.



Comment by OVH - Wednesday, 07 March 2018, 00:15AM

We are troubleshooting the issue with the provider.


Comment by OVH - Wednesday, 07 March 2018, 00:57AM

After advanced troubleshooting with the provider, we have corrected the problem. We will monitor for stability.