OVHcloud Private Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Management infrastructures
Incident Report for Hosted Private Cloud
Resolved
Our monitoring system has triggered multiple alerts regarding our internal european managment infrastructures.

Impact:
- Private Cloud: Resource delivery, Manager, APIv6, vSphere OVH Plugin, daily backup report
- Veeam Cloud Connect: Manager and API

We are working on bringing back the service as soon as possible.

Update(s):

Date: 2018-02-02 13:41:15 UTC
The recover is done, all is available now.

Date: 2018-02-02 12:47:01 UTC
We're recovering from a slave service.

ETA for partial recover : 1 - 2 hours
ETA for total recover : End of the day (worst case).

Date: 2018-02-02 09:12:46 UTC
Hello,

Here's more information about the incident :

Due to the down affecting our management infrastructure, all of the processes which are linked to this are temporary unavailable :
- Resource delivery in PCC
- PCC part in Manager
- APIv6 linked to PCC
- OVH plugins in vSphere Client
- Daily backup report
- Backup automatic restoration
- Spare automatic delivery

Only the Europe (RBX, SBG, WAW) side is affected, Canadian (BHS) management infrastructure isn't affected.

Your production isn't affected, this means you shouldn't have any downtime linked to the current issue.

First ETA for recovery : End of the day (worst case).

Date: 2018-02-02 08:38:12 UTC
We are still working on it.
The ETA is still unknown.
Posted Feb 02, 2018 - 07:18 UTC