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FS#29311 — New accounts delivery

Attached to Project— Web Hosting / CloudDB
Incident
GRA1 / Cluster026
CLOSED
100%
We have an issues on cluster026 account delivery. We are investigating why.

Delivery is just delayed during the investigation.
Date:  Wednesday, 10 January 2018, 17:49PM
Reason for closing:  Done
Additional comments about closing:  All accounts are now delivered.

We now ensure the configuration will be stable and issues doesn't reappear

Sorry for inconvenience
Comment by OVH - Wednesday, 10 January 2018, 11:05AM

We found the root cause. A default configuration on new distributions blocked our new accounts creations on infrastructure.

We customize theses values and can now deliver new accounts.

We reenable all blocked delivery and all orders will be delivered into two hours maximum.
This travaux task will be close when all orders will be delivered.


Comment by OVH - Wednesday, 10 January 2018, 17:15PM

New configuration was erased. We will force it.

New installations from this afternoon are delayed.


Comment by OVH - Wednesday, 10 January 2018, 17:28PM

We reduce the delay of installation. All new accounts will be delivered in one hour maximum.