OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
ams-1-n7
Incident
Report for Network & Infrastructure
Resolved
Le module 5 (carte 12x100G) sur ce switch est down, nous investiguons.
2016 Jun 21 22:21:19.219 ams-1-n7 %PLATFORM-2-MOD_REMOVE: Module 5 removed (Serial number JAExxxx)
Update(s):
Date: 2016-06-22 10:57:59 UTC
La nouvelle carte est up et fonctionnelle :
ams-1-n7# show module
Mod Ports Module-Type Model Status
--- ----- ----------------------------------- ------------------ ----------
1 48 1/10 Gbps Ethernet Module N77-F348XP-23 ok
2 48 1/10 Gbps Ethernet Module N77-F348XP-23 ok
3 0 Supervisor Module-2 N77-SUP2E ha-standby
4 0 Supervisor Module-2 N77-SUP2E active *
5 12 100 Gbps Ethernet Module N77-F312CK-26 ok
6 12 100 Gbps Ethernet Module N77-F312CK-26 ok
Date: 2016-06-22 10:51:09 UTC
Swap en cours :
[12:49:14] ams-1-n7 => Ejectors' status in slot 5 has changed, Left Ejector is CLOSE, Right Ejector is OPEN (%PLATFORM-3-EJECTOR_STAT_CHANGED)
[12:49:16] ams-1-n7 => Ejectors' status in slot 5 has changed, Left Ejector is OPEN, Right Ejector is OPEN (%PLATFORM-3-EJECTOR_STAT_CHANGED)
[12:49:24] ams-1-n7 => Module 5 removed (Serial number ) (%PLATFORM-2-MOD_REMOVE)
Date: 2016-06-22 10:12:55 UTC
La nouvelle carte devrait arriver dans les prochaines minutes.
Date: 2016-06-22 01:06:39 UTC
Le RMA est planifié dans la matinée.
Date: 2016-06-21 20:54:38 UTC
La méthode qui fixe 80% des problèmes réseaux (shut / no shut) ne fixe pas :(
[22:52:16] ams-1-n7 => Module 5 current-status is MOD_STATUS_ERRDOWN (%PLATFORM-5-MOD_STATUS)
[22:52:16] ams-1-n7 => Module 5 failed to power up. (Unknown card. Could not get software-card-id) (%PLATFORM-2-MOD_PWRIDPROM_SW_CARD_ID_UNKNOWN)
[22:52:16] ams-1-n7 => Module 5 current-status is MOD_STATUS_ERRDOWN (%PLATFORM-5-MOD_STATUS)
Nous engageons le constructeur pour envisager un RMA.
2016 Jun 21 22:21:19.219 ams-1-n7 %PLATFORM-2-MOD_REMOVE: Module 5 removed (Serial number JAExxxx)
Update(s):
Date: 2016-06-22 10:57:59 UTC
La nouvelle carte est up et fonctionnelle :
ams-1-n7# show module
Mod Ports Module-Type Model Status
--- ----- ----------------------------------- ------------------ ----------
1 48 1/10 Gbps Ethernet Module N77-F348XP-23 ok
2 48 1/10 Gbps Ethernet Module N77-F348XP-23 ok
3 0 Supervisor Module-2 N77-SUP2E ha-standby
4 0 Supervisor Module-2 N77-SUP2E active *
5 12 100 Gbps Ethernet Module N77-F312CK-26 ok
6 12 100 Gbps Ethernet Module N77-F312CK-26 ok
Date: 2016-06-22 10:51:09 UTC
Swap en cours :
[12:49:14] ams-1-n7 => Ejectors' status in slot 5 has changed, Left Ejector is CLOSE, Right Ejector is OPEN (%PLATFORM-3-EJECTOR_STAT_CHANGED)
[12:49:16] ams-1-n7 => Ejectors' status in slot 5 has changed, Left Ejector is OPEN, Right Ejector is OPEN (%PLATFORM-3-EJECTOR_STAT_CHANGED)
[12:49:24] ams-1-n7 => Module 5 removed (Serial number ) (%PLATFORM-2-MOD_REMOVE)
Date: 2016-06-22 10:12:55 UTC
La nouvelle carte devrait arriver dans les prochaines minutes.
Date: 2016-06-22 01:06:39 UTC
Le RMA est planifié dans la matinée.
Date: 2016-06-21 20:54:38 UTC
La méthode qui fixe 80% des problèmes réseaux (shut / no shut) ne fixe pas :(
[22:52:16] ams-1-n7 => Module 5 current-status is MOD_STATUS_ERRDOWN (%PLATFORM-5-MOD_STATUS)
[22:52:16] ams-1-n7 => Module 5 failed to power up. (Unknown card. Could not get software-card-id) (%PLATFORM-2-MOD_PWRIDPROM_SW_CARD_ID_UNKNOWN)
[22:52:16] ams-1-n7 => Module 5 current-status is MOD_STATUS_ERRDOWN (%PLATFORM-5-MOD_STATUS)
Nous engageons le constructeur pour envisager un RMA.